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Where does Skincare Avenue deliver to?
Currently we are only delivering
within the South African borders.
If you would like your
order to be delivered to a P O Box address you will have to make use of our postage
option via the Post Office.
Courier companies can only
deliver to a physical address in South Africa because the courier service requires
that someone sign for the delivery.
We also provide a pick-up/drop
off option for clients that can arrange for their order to be picked up from a pre-arranged
point in Stellenbosch. When we see that you have chosen for your paid order to be
picked up, we will contact you via e-mail to make further arrangements.
Once your order has been
packed and shipped we will mail you a Shipping Confirmation.
What if
there is no one home when a courier delivery is attempted?
Courier deliveries are
made during office hours, from Mondays to Fridays. You should always provide a shipping
address where there will be an appropriate person to sign for the delivery during
these times. If there is no one to accept a delivery, the courier company will contact
the recipient via telephone so that a new delivery day can be arranged.
What is
your return and refunds policy?
The provision of products
by Skincare Avenue is always subject to availability. In the unforseen case of a
product not being available, we will contact you to make arrangements for either
a replacement product or a full refund of the product within 30 days.
Cancellation of orders
paid by credit card can only be made via e-mail
sales@skincareavenue.co.za
within 12 hours of the order being placed. Cancellation of orders will attract
a 10% administration fee of the total value of the order. If an order that is not
paid by Credit Card, is not paid for via EFT within 4 days, the order will be considered
as cancelled. Products ordered will only be sourced once paid for in full.
Due to the personal nature and
possible contamination of skincare products we can not accept returns. Please ensure
that you order the correct products. Damaged goods will not be replaced once signed
for - DO NOT accept damaged goods. DO NOT sign for goods which arrive damaged, -
notify us immediately and we will arrange for replacements to be despatched.
What are my payment options?
Payments can be made via
Visa or Master Card credit cards. We are making use of Setcom's secure facillities
to enable you to make secure payments by credit card by working with the existing
financial infrastructure of credit/debit cards and bank accounts. You can safely
store your details on Setcom for easy, no-hassle return shopping in future.
Payments can also be made
by EFT (Electronic Funds Transfer). We are supplying you with Banking Details for
an Absa account. If you are doing your electronic payment from a different bank
it can take up to three days for your payment to reflect. Please e-mail
sales@skincareavenue.co.za
us a payment confirmation as soon as you have made your payment so that we can know
to watch out for your payment, in order to execute your order as soon as possible.
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